LS
Laurika S
1 reviews | Active since Aug 2014
21 Feb 2019, 16:17
poor customer service
I went to the Forever New store in Somerset Mall, the worst service ever. I had a voucher from a friend and wanted to buy something with it, me and my friend both buy there because your clothes are defnitely the best, I also always get Forever New vouchers for my friends, so I was very dissapointed in the way I was treated, no one even greeted me as I walked in, even though I greeted the two ladies there very friendly, when I wanted to pay the lady was reluctant to help me and the other lady was not in the store. There was no friendlyness or even politeness for that matter.
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Replies (1)Forever New South Africa's replyOfficial
25 Mar 2019, 11:52 Thank you for your valued feedback, we have escalated this to our regional manager who will address the matter with the store team. Customer service is important to us and we would like to apologise for your unpleasant experience in store. Please feel free to contact us should you have any queries in the future?
Kind regards
The Forever New Team
Kind regards
The Forever New Team
Forever New South Africa's reply25 Mar 2019, 11:52
Official
Thank you for your valued feedback, we have escalated this to our regional manager who will address the matter with the store team. Customer service is important to us and we would like to apologise for your unpleasant experience in store. Please feel free to contact us should you have any queries in the future?
Kind regards
The Forever New Team
Kind regards
The Forever New Team
