POOR CLIENT SERVICE

I hereby write this review on behalf of my mother who went to the Mthatha store regarding the store card she bought for R400 and she now wanted to use the card

1. She was told that the card does not have an expiry date when she initial bought the card 2. When she went to the Mthatha store in BT Ngebs she was informed that the card had expired however she had never used the R400.00 loaded on the card 3. She requested the Head Office number so that she could speak to someone that can assist her regarding her money the "sales lady" said she could not find the number so she left the store and I as her daughter had to call East London store in Hemingways were they tried giving me different numbers which I called but no one was able to help me. I called the store manager in East London who was very helpful regardless that my mother had received poor service at the Mthatha store she gave me a second number still no luck no one answered. 4. The lady in East London did tell me that if the card that my mother has is issued under busbyhouse than it is an old card however at the store that I went to they are suppose to assist me in checking as they know the process 5. I called the Mthatha store requesting to speak to their Area Manager or maybe get his/ her office number or maybe their Head Office number and I was told that they are not allowed to issue such numbers to customers. 6. I feel highly disappointed in the service from the store that my mother received and the service that I received over the phone that such a prestigious company can give such poor service and that we as clients cannot get head office numbers to enquire or complain.

Initially my mother went in the store to buy and wanted a solution or answers to were her R400 is or at least get some form of assistance but her enquiry is now a complaint because we are not happy with the situation and the service at the store is poor.