Pending refund

I went to forever new Woodmead on the 29t July 2019 to return an item I had purchased. I requested a refund on the purchase. Ntsako Hlangwani assisted me he did the refund using my Absa visa cheque account (2 -3 days they said it will take). The money still has not reflected in my bank account. I have contacted my bank and they said no refund is hanging on my account I should follow-up with the store and rather get a cash refund. I have tried to call Forever New 3 times this morning the phone just rings endlessly. Can some one from the store please respond. I am planning on coming into the store and requesting a cash refund.