1 reviews | Active since Jul 2018
Pathetic !
The worst most pathetic service I have ever received for online purchases!!! I cannot believe it.
Ordered a blazer and a jacket at the beginning of winter only to find out ten days after the order that they didn’t even have the blazer in stock and the coat is damaged goods so they need to find me another one but could they refund me and only deliver the coat when they eventually find a non damaged one - FINE! Got my coat and my refund
Ordered 3 items online the following month during their sale . 10 days later no delivery - phoned them to ask where it was. Oh no they never received my order. Day later: actually your order number has changed Following day: actually 2 out of the 3 are damanged and we can’t deliver them - but do I want the last item
No - F**ckinh No!! I want my refund of R2k. Why do you have goods that are damaged online?!
Now they can’t find my payment and I haven’t received my refund. Sitting on a month now!!! I will never buy online again and I hope your stupid app never works!
Thank you for allowing our finance and online team to resolve this for you. Our online manager has been in contact and you will receive a refund as discussed.
Once again, we apologise for the frustration caused as it did take some time to investigate the matter further. We know the experience was not in line with the standards that we boast but we do hope to have you visit us online again, as we value you as our customer.
Kind regards
The Forever New Team
Thank you for allowing our finance and online team to resolve this for you. Our online manager has been in contact and you will receive a refund as discussed.
Once again, we apologise for the frustration caused as it did take some time to investigate the matter further. We know the experience was not in line with the standards that we boast but we do hope to have you visit us online again, as we value you as our customer.
Kind regards
The Forever New Team