PH
Paula H
1 reviews | Active since Oct 2019
28 Oct 2019, 14:09
Part order delivered and item paid for no longer available
I ordered a skirt and added a shirt to ensure I wasn’t charged for postage. Only the shirt was delivered. After numerous phone calls (from a number I got from the pavilion branch store because the one on the online site did not work) and promises of it arriving, they told me there was a quantity discrepancy and the skirt is no longer available. I’m still waiting for them to rectify. Very disappointing Forever New.
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Forever New South Africa's replyOfficial
07 Nov 2019, 09:59Thank you for bringing this to our attention and allowing the online team to resolve this for you. We apologize that we couldn't fulfill your complete order but can confirm that your refund has been processed.
We have gone through a transitional period whereby we've moved over to a new warehousing and logistics solution. We have experienced some teething issues along the way which we are working through as swiftly as possible.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
The Forever New Team
Forever New South Africa's reply07 Nov 2019, 09:59
Official
Thank you for bringing this to our attention and allowing the online team to resolve this for you. We apologize that we couldn't fulfill your complete order but can confirm that your refund has been processed.
We have gone through a transitional period whereby we've moved over to a new warehousing and logistics solution. We have experienced some teething issues along the way which we are working through as swiftly as possible.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused.
The Forever New Team