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Adri W
1 reviews | Active since Nov 2014
15 Oct 2019, 10:55
Online sale order not delivered in full
I ordered a jean and a dress online from Forever New. The whole ordering process was perfectly fine. Delivery was also fast, but when I opened the package, the dress was not included in my order, only the jean. I have been trying to email and phone Forever New's online sales team. I did speak to a lady which said she will speak to the online sales team but I have not heard anything since. I am phoning but the lines seems to be busy the whole time. I received one reply via email and nothing since. Can you please assist ?
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Replies (2)
Forever New South Africa's replyOfficial
15 Oct 2019, 12:17Thank you for bringing this to our attention. Our online manager has confirmed that a response has been sent to your email address regarding this query - please check both your inbox and junk mail and confirm receipt?
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused. Your additional item has been located and will be dispatched within the next 24 hours.
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused. Your additional item has been located and will be dispatched within the next 24 hours.
Kind regards
The Forever New Team
The Forever New Team
Forever New South Africa's reply15 Oct 2019, 12:17
Official
Thank you for bringing this to our attention. Our online manager has confirmed that a response has been sent to your email address regarding this query - please check both your inbox and junk mail and confirm receipt?
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused. Your additional item has been located and will be dispatched within the next 24 hours.
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the inconvenience caused. Your additional item has been located and will be dispatched within the next 24 hours.
Kind regards
The Forever New Team
The Forever New Team
AW
Adri W's updateReviewer Update
16 Oct 2019, 12:42I just wanted to thank the team at Forever new for resolving my online order. My dress was delivered this morning! I really appreciate you reacting to my request! Thanks once again!
AW
Adri W's update16 Oct 2019, 12:42
Reviewer Update
I just wanted to thank the team at Forever new for resolving my online order. My dress was delivered this morning! I really appreciate you reacting to my request! Thanks once again!