JP
Jewel P
1 reviews | Active since Oct 2019
18 Oct 2019, 12:51
Online purchase not delivered
I placed an online order a week ago and have not received any information regarding delivery despite emailing to follow up on my order. I understand that there have been changes in the warehouse that Forever New is using but that does not excuse the fact that no one has responded to my emails, nor has anyone got back to me as I was told someone would after I got in touch with someone at the call centre.
I am very disappointed and am reluctant to make online purchases at Forever New again.
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Forever New South Africa's replyOfficial
15 Nov 2019, 12:37We can confirm that our customer service team has been in touch to resolve this for you. Thank you for your patience in this regarding and for providing your banking details. We apologize that we couldn't fulfill your complete order but can confirm that your refund has been processed.
The Forever New Team
Forever New South Africa's reply15 Nov 2019, 12:37
Official
We can confirm that our customer service team has been in touch to resolve this for you. Thank you for your patience in this regarding and for providing your banking details. We apologize that we couldn't fulfill your complete order but can confirm that your refund has been processed.
The Forever New Team