Online Order does not exist for delivery.

On 7 April I ordered 2 items from Forever New for Express Delivery (Express delivery on website is stated as 1 - 3 days) I have been unable to track where my order is since then. On the website it states that I should receive an email with my tracking order, however I did not receive such correspondence at all. I have phoned numerous times on ********** as per the website, but received a voicemail for a different extension number, with no response to my requests.

I have also contacted the courier company (Dawn Wing) who said the delivery has not even been picked up by them. They searched with my Tracking number found on the Forever New website, as well as my name, but could not find the order.

The online shopping experience is absolutely shocking and the logistics department clearly non existing.