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nenexaba N
1 reviews | Active since May 2017
26 Aug 2019, 16:12
Online order
I made an online purchase two weeks ago. I still have not received my order or any status update. I call the head office and when reception transfer my calls, no body answers. Instead I get voicemail. Last week I sent an email to follow up and I am still waiting for a response regarding the status of my order. I have now resorted to complaining on an online platform, hoping that I either get my order or you refund me my money. I have never received such **** service from Forever new before. this is an absolute first and it is disappointing to say the least!
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Forever New South Africa's replyOfficial
28 Aug 2019, 15:55 We're glad that our customer service manager was able to get hold of you to discuss your online experience.
Once again, we apologise for the frustration caused and we'd like to thank you for granting us the opportunity to resolve this for you. As discussed, your refund will be processed accordingly.
The Forever New Team
Forever New South Africa's reply28 Aug 2019, 15:55
Official
We're glad that our customer service manager was able to get hold of you to discuss your online experience.
Once again, we apologise for the frustration caused and we'd like to thank you for granting us the opportunity to resolve this for you. As discussed, your refund will be processed accordingly.
The Forever New Team