Not Received Refund

On Wednesday 16 December I returned 2dresses and a top for a full refund of R5097 the sales lady Priyadharshnie (Pavillion Durban)asked for my Cheque card to do the refund and ensured me that the money would be in my account in 3 working days or sooner. It is now Tuesday 22 December and I have not received my refund. I phoned Forever New Pavillion and was told by Sarika that the money will reflect by Tuesday and that I should call my bank and have them check if there are any pending reversals, I did call my bank and they obviously couldn't help me with such a query. Having spoken to the manager at Gateway Forever New she informed me that although the speed point allows the refund and gives confirmation of it, the money does not get refunded to cheque cards and I should go in store asking for the cash. I demand an immediate refund of my money as this is unacceptable! I am from Pietermaritzburg and have to drive for one hour just to get to the Forever New store!