SN
Schanice N
1 reviews | Active since Mar 2019
30 Mar 2019, 11:30
No delivery and no response
Placed an order over a week ago. Forever new online team keeps promising delivery for the next day but this does not follow through. Every time i call the offices/contact number no one picks up and calls go straight to voicemail. This is terrible service especially considering the value of my order. Someone needs to contact me ASAP.
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Forever New South Africa's replyOfficial
01 Apr 2019, 16:29We're glad that our customer service manager was able to get hold of you to discuss your online experience.
Once again, we apologise for the frustration caused and we'd like to thank you for granting us the opportunity to resolve this for you. As discussed, your order has been processed and is out for delivery.
We hope to have you visit us online again soon and look forward to seeing you in store to collect your gift card.
Forever New South Africa's reply01 Apr 2019, 16:29
Official
We're glad that our customer service manager was able to get hold of you to discuss your online experience.
Once again, we apologise for the frustration caused and we'd like to thank you for granting us the opportunity to resolve this for you. As discussed, your order has been processed and is out for delivery.
We hope to have you visit us online again soon and look forward to seeing you in store to collect your gift card.