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1 reviews | Active since May 2017

03 May 2017, 20:07

New shirt stained my white handbag

<p>This is my favorite store out all my shopping always buy my clothes from this store in nelspruit at the Ilanga mall. Today my shirt tore and I needed a new shirt so I proceeded to buy a sale item at forever new. I immediately wore it. When I got home from work my white handbag which is expensive turned blue from the shirt! Now the stain does not come off, I tried handy Andy, vanish and still nothing!!!. I would like to find out who will be refunding me back for the handbag that is damaged by this shirt! Which by the way had no sticker on it stating that the you should wash it before wearing it!!!! </p> <p>I want to refund this shirt. But I'm hoping forever new management will be able to assist me with my now stained handbag!!! </p>

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Replies (1)
Forever New South Africa
Forever New South Africa's reply10 May 2017, 09:46
Official

We are extremely sorry to hear about the defect you experienced with the top, we can assure you Forever New prides itself on outstanding quality - this is not something we experience often.

Our area manager has been in touch to assist you accordingly, thank you for bringing this to our attention and allowing us to resolve this for you.

Kind regards

The Forever New Team