Never again Forever New!

I went to the Mall of Africa branch on the 28th October 2019 to check the balance on a gift card that I received a while back. The shop assistant left the store and went to the Cape Union Mart across the hall to check the balance. I found this suspicious, but after a long while she returned and told me that the gift card had R500 credit on it and was valid for three years. She then handed me back the original gift card. Today I was at Menlyn branch and wanted to redeem the card and was told there was no data on the card. The store manager then informed me that the shop at MOA should have issued me with a new card, which they did not. I have been trying the whole day to call customer service and the times when they do answer the phone I get transferred to an answering machine. Really?! Forever New I want to know what happened to my R500 credit? I feel that the store assistant at MOA was being dishonest. I will never put my foot in another store again and will actually return my purchase I made today out of principle. Totally disgusted!