LH
Lawrencia H

1 reviews | Active since Aug 2013

06 Aug 2015, 20:03

never again

A couple of weeks ago I purchased a dress at ur tygervalley branch for r1699 my sisters matric ball .i was told that da store provides a steaming service,yesterday i called da store to ask if i cud bring da dress tonite as da matric ball is tomorrow ...ur staff is never friendly firstly nd den i was asked if i brought a bag for da dress da manager der insisted dat dey told me to bring a bag which i rep**** dat nobody communicated tis to me ..we walked da whole mall through nd cus nt find a bag when we went back to collect da dress nd again asked if dey cud giv me one of da bags dey hav nd i wud pay for it i was jst told dats nt allowed..im disgusted with da service i paid so much for tis dress nd to get da service i got is pathetic i will definitely nt be going back furthermore wen we gt da dress back i found dat da dress has been ripped at da back ..i checked da dress before i tuk it in nd der was nt rip der wen i spke to da manager she was defensive nd asked if I'm saying dey ripped da dress..tomorrow is my sisters matric ball nd wat was suppose to b a special nite for her tis experience has jst mde it abit sour ....i'll rather go to Edgars coz der dey at least giv i better serv

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Replies (1)
Forever New South Africa
Forever New South Africa's reply07 Aug 2015, 10:01
Official
Hello Lawrencia,

Thank you for taking the time to talk to our Regional Manager. We are glad we were able to discuss this with you and offer a favorable solution given the time constraints. As a brand, we strive to provide excellent customer service and exceptional quality products.

Have a great time celebrating your sisters Matric Ball and we hope to see you in store again soon!

Kind regards
The Forever New Team