1 reviews | Active since Aug 2013
never again
A couple of weeks ago I purchased a dress at ur tygervalley branch for r1699 my sisters matric ball .i was told that da store provides a steaming service,yesterday i called da store to ask if i cud bring da dress tonite as da matric ball is tomorrow ...ur staff is never friendly firstly nd den i was asked if i brought a bag for da dress da manager der insisted dat dey told me to bring a bag which i rep**** dat nobody communicated tis to me ..we walked da whole mall through nd cus nt find a bag when we went back to collect da dress nd again asked if dey cud giv me one of da bags dey hav nd i wud pay for it i was jst told dats nt allowed..im disgusted with da service i paid so much for tis dress nd to get da service i got is pathetic i will definitely nt be going back furthermore wen we gt da dress back i found dat da dress has been ripped at da back ..i checked da dress before i tuk it in nd der was nt rip der wen i spke to da manager she was defensive nd asked if I'm saying dey ripped da dress..tomorrow is my sisters matric ball nd wat was suppose to b a special nite for her tis experience has jst mde it abit sour ....i'll rather go to Edgars coz der dey at least giv i better serv
Thank you for taking the time to talk to our Regional Manager. We are glad we were able to discuss this with you and offer a favorable solution given the time constraints. As a brand, we strive to provide excellent customer service and exceptional quality products.
Have a great time celebrating your sisters Matric Ball and we hope to see you in store again soon!
Kind regards
The Forever New Team
Thank you for taking the time to talk to our Regional Manager. We are glad we were able to discuss this with you and offer a favorable solution given the time constraints. As a brand, we strive to provide excellent customer service and exceptional quality products.
Have a great time celebrating your sisters Matric Ball and we hope to see you in store again soon!
Kind regards
The Forever New Team
