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Chelsea R
1 reviews | Active since Nov 2017
14 May 2019, 13:59
Misinformation regarding vouchers on account opening
Misinformation. They give you vouchers to open a new account, which are R100 off every R500 you spend, but you apparently HAVE to use one voucher on one thing only. For example, you can't buy a R1 000 coat, and get R200 off, you can only have R100 off because the voucher only counts for one item. It's deceptive.
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Chelsea R's updateReviewer Update
14 May 2019, 14:01The assistant at Rosebank's Forever New told me this.
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Chelsea R's update14 May 2019, 14:01
Reviewer Update
The assistant at Rosebank's Forever New told me this.
Forever New South Africa's replyOfficial
30 May 2019, 11:19Thank you for taking the time to bring this to our attention, please accept our sincere apology for the miscommunication regarding the RCS VIP account vouchers?
We have addressed this with our Rosebank team and will conduct further training on the RCS products they sell to our customers. It is important to us that they are more efficient and helpful when assisting our valued customers.
We have addressed this with our Rosebank team and will conduct further training on the RCS products they sell to our customers. It is important to us that they are more efficient and helpful when assisting our valued customers.
The Forever New Team
Forever New South Africa's reply30 May 2019, 11:19
Official
Thank you for taking the time to bring this to our attention, please accept our sincere apology for the miscommunication regarding the RCS VIP account vouchers?
We have addressed this with our Rosebank team and will conduct further training on the RCS products they sell to our customers. It is important to us that they are more efficient and helpful when assisting our valued customers.
We have addressed this with our Rosebank team and will conduct further training on the RCS products they sell to our customers. It is important to us that they are more efficient and helpful when assisting our valued customers.
The Forever New Team