Items ordered on the 27November still not received on the 14th DEcembe, Dawn Wing their preferred courier USELESS!!!

I ordered items on their website on the 27thNovember and informed them where to deliver. This was by second order from their website. It's the 14th December I have nothing. I placed another order on the 5th December. Both have not arrived. Their website charges you R50 extra for DAWN WING to deliver. Dawn wing went to deliver to my billing address and there was nobody home. I don't know who they decided is worthy to sign for it. Should the process not be to call ME so I can advise?? I did give them my work address though they missed it somehow. Pathetic customer service. I get work daily to email or call asking them for feedback. Forever new might not be at fault but they have a relationship with Dawn wing. I just want my orders. Dawn wing is trying to retrieve the item from the delivery place. The person given cant be reached via phone. Is this my problem?? NO!