Horrible Service

I purchased a top from Forever New in Walmer Park Port Elizabeth a while ago.It had to be exchanged for a smaller size which they did not have in stock online or in the shop. A lady by the name of Ava then called to tell me that she had found one in my size at the Edgars store in Walmer Park which I was very grateful for. She mentioned to me that the only problem was that she wasn't sure of how to do the transaction but would figure it out. I then had my husband fetch it and pay for it but I never received a till slip. This did not bother me as I knew that this had happened in the past with things that I had returned and exchanged and had there then been a problem the store manager Clarice would look it up in her file. Well I have had two foot operations since the 10th of November and have been incapacitated since that time and have only started moving around this week. Now I have noticed that the new top of which I removed the tags only this morning has a hole in it. I tried phoning them this morning and got no reply.I eventually phoned the centre management only to be told that the shop had closed down. I aseked the receptionist to please ask Clarice to give me a call as I don't have a slip to return the item to Edgars. I know from experience that she won't call back. I have had a lot of experience with very bad service from that shop in the past. I even tried reporting them to their head office sometime last year only to be told by new tenants at their head office that the Forever New head office did not exist. Just want to add that your clothing is of very poor quality for the price one pays and that the only reason I buy from your shop is that your sizes fit me as I am petite. I have returned numerous of your items because of holes in them, not to mention your terrible customer service. I am giving you 1 star because I am obliged to but it would be minus 10 if that was possible. My phone number is ***