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Nivedhna S
1 reviews | Active since Jun 2014
15 Aug 2019, 13:14
Horrible online Shopping experience and call centre no help
I tried to purchase 2 items online using discovery miles. The process was so difficult and instructions not easy to follow that eventually the system bombed me out and the purchase was unsuccessful. I tried calling the call centre 3 times and when directed to forever new consultant the line just went to voice mail. The receptionist eventually took a message for the person to call me back! But what difference will it make now?? I dont understand these companies we are trying to support your clothing store but we are met with inefficient systems and no help. Very dissapointed with the service!
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Nivedhna S's updateReviewer Update
15 Aug 2019, 13:48Straight after putting this review, the online division called me and helped me through the process. A very special thanks to Marcelle for her excellent service and her patience with me.
NS
Nivedhna S's update15 Aug 2019, 13:48
Reviewer Update
Straight after putting this review, the online division called me and helped me through the process. A very special thanks to Marcelle for her excellent service and her patience with me.
Forever New South Africa's replyOfficial
28 Aug 2019, 13:02We would like to thank you for taking the time to post a compliment after your initial complaint was resolved. We will gladly pass on your compliment to Marcelle and would like to apologise again for the inconvenience caused.
The Forever New Team
Forever New South Africa's reply28 Aug 2019, 13:02
Official
We would like to thank you for taking the time to post a compliment after your initial complaint was resolved. We will gladly pass on your compliment to Marcelle and would like to apologise again for the inconvenience caused.
The Forever New Team