Great online service

I bought two items on 18 September and when purchasing online the size I wanted was available but as I went to do the payment there was an error. While redoing the payment process the size I wanted became unavailable. I bought a different size and was a bit nervous on the fit on a different size. The next day I saw that the size I originally wanted back available so I emailed Forever New to ask if I can change the size on my order. I got a prompt response to say that Forever New will try to change it if the warehouse has not already dealt with the order. Later the same day it was confirmed that my dress size was changed and I received it a few days in the correct size.

There was no name as to the person dealing with my query but I wanted to say well done to Forever New in dealing with your customers- prompt and efficient service.