Forever New. Useless online service and still haven’t been refunded after

I have had the most disappointing experience with Forever New South Africa . I will not be ordering from them online or purchasing from them in stores ever again. See the following timeline 7 June- my order was made (R1303.60)

18 June - I received a courtesy email saying that one item was being tracked down (there was 3 items in the order)

29 June - I had to email forever new to follow up again??? which was ridiculous. (15 working days after my order was placed) - I was told that the one item was no longer in stock and i can either have a refund for the one item or cancel my order (why did I have to email you to find this out?) - I cancelled my order mainly because I was very annoyed.

1 July - I was contacted for my account details/proof of ID. I sent the banking details of my credit card which the purchase was made (that same day)

8 July - I was contacted for an alternative bank account as it could not be done to that account (why? and why did this take a full week?) - anyways, still patient and understanding and sent new bank details that same day

17 July - I sent a follow up email to see if it had been processed (surely this should have been a priority by now?)- I did receive a reply, saying that it takes up to 10 business days to reflect and may not reflect on this date but can reflect on the day I made the purchase (still understanding- waiting for the 10 business days)

27 July (Today)- 14 WORKING days after second account details sent. Still no refund after an entire month!