Forever New takes Forever

I bought a dress online during the weekend, but cancelled the order early on the Monday morning in the hopes that they would not send it as I did not want it anymore.

Ina assured me that the order is cancelled and that I will be refunded.

A few days later and no refund, but a delivery arrived.

I emailed Ina again and told her that the dress has now been delivered and that it needs to be picked up by the couriers.

She immediately instructed the couriers to pick up the parcel. The couriers never let me know that they were coming the same day, so I missed them. I then had to go print return documents and while I was out they came again (without calling), so I missed them twice.

I contacted Ina and Marcelle once again to tell them about this.

Nothing happened.... Its been more than 2 months now and I still have the item

I just want to return the damn dress and receive my refun!