Forever New Polokwane Staff Member Attacked a Customer

I was Attacked by one of thier staff members in Polokwane, lady by the name carol. I inboxed the Facebook page and the matter was escalated and then the area manager writes an email to say they have disciplined the person and when I asked her to deliberate on what was done she just ignored my communication. When I told the lady who attacked me that I was going to report her she laughed in my face and told me to go right ahead. Now with the response I received I understood why she laughed in my face when I told her I would report her, she knew that absolutely nothing would be done about this matter and she would get away with it. I’m very disappointed that an international brand such as Forever New would lack adequate processes to deal with ill disciplined employees such as this, I’ve always been a loyal customer and this incident just drove me away to want nothing to do with the brand. What a shame