SL
Siyamthanda L
1 reviews | Active since Apr 2019
02 Oct 2019, 11:09
Forever New online service is Bad
I recently bought an item online, after waiting for days with no delivery Marcelle Mc M**** sent an email saying the item is out of stock . I replaced the old order with another new order online and it was confirmed that my second item was available and gave me a new order number. i still have not received my order or my money back and there is no means of contact besides my ignored emails and phone calls that are not answered.
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Replies (1)
Forever New South Africa's replyOfficial
07 Oct 2019, 10:23Thank you for allowing our online & Hemmingways team to resolve this for you. As discussed, Brenda will assist you in store with the refund.
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the unpleasant online experience.
Kind regards
The Forever New Team
The Forever New Team
Forever New South Africa's reply07 Oct 2019, 10:23
Official
Thank you for allowing our online & Hemmingways team to resolve this for you. As discussed, Brenda will assist you in store with the refund.
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the unpleasant online experience.
Kind regards
The Forever New Team
The Forever New Team