Forever new online ( Order#***)

<p>I purchased a bag online on the 04/04/2017 and recieved it on the 5th of april. I went to forever new gateway to exchange the item on the 07 April because I was unhappy as the bag looked different and much bigger on their online site. I printed out the invoice which was online as I did not have the invoice that came with the package and my **** threw the box and tags etc away. I was told that I could send it back via dawn wing but at my own cost. I am really unhappy that I purchased an item online and have such difficulty returning something that I am unhappy with. Why should I pay for courier costs etc, which will come to the same price as the item bought. Purchasing it online is a total ******* , its been 2 days only that I have had the item and never used it but it cannot be returned. I need a refund on this product and am not willing to accept it </p>