FOREVER NEW ONLINE - Delayed Refund and Bad Service

I made an online order in April which I received my parcel in time.30th April I advised the that I need to log a return ,which was done but the parcel was only collected on the 8th May. I kept following up with them and was told they only received the parcel on the 20th of May. Now I am waiting for my refund which I follow up everyday and am told they are still doing quality check.How do you take 4 days to do quality check on 3 items … I now know that I’ll never pay anything online at ForeverNew …Never