FOREVER NEW HANDBAG RETURNS POLICY FOR FAULTY/SUB STANDARD ITEMS!!!!!

My husband purchased me a sling handbag for my birthday about a year ago from Forever New. As a gift I didn't get a receipt for it. I have used the bag on two outings (as its a sling bag not really for everyday use). I note the beading around the bag is peeling off. Very annoyed. Contacted Customer services along with photos of the bag and they advised

All Forever New items are covered by a covered by a 6 months damage policy. This means that you can take it back to any store with your proof of purchase during the first 6 months after your original purchase and the store will assess it and process a new exchange.

As gift I don't have a receipt and just feel very let down by FOREVER NEW... extremely high prices and for the bag to have issues after two uses not acceptable!

Certainly will not be back shopping in your stores again!

BEWARE FELLOW SHOPPERS!!!!