Forever New clothing stores has bad management and operate like a corner ****a shop Cresta store is the worst.

On the 08 July 2019 at 13:30 I took the 2 items to exchange or return at Forever New store in Cresta Shopping Centre. I was assisted by Mbali who is the store manager. I told her that I would like to return the dress and a scarf because they are not suitable. She told me that the store doesn't have money to credit me and I asked her to credit the money into the bank account which I bought with, she said that she doesn't want to do it and that I should take the item to Clearwater mall instead, which I refused because I didn't have petrol to drive around for something that could have been done at the same store in Cresta. She spoke to me with no respect and told me that the store will never have money to credit me even if I come back tomorrow, next week, next month or next year. She spoke in her language which is Zulu thinking that I won't understand that "ngiyabazonda la betswananyana ba dina kabi, ngeke a ithole imali la" meaning i hate the tswanas, they are annoying she won't get the money here. I told her that I heard what she said and she said she doesn't care. I told her to put everything she said to me in writing she refused. I then wrote at the back of the receipt that she refused to credit the items and she agree to credit it even if I bring it next year. She then signed it with attitude and told me that she does not care even if she lose her job and she started swearing in her language. I told her that I have been a regular customer at Forever New and I have never seen such attitude. I then took the items and left