Forever New - Bad Customer Experience

I purchased a jacket for R1 800 from Forever New online and it was delivered on the afternoon of Thursday, 29 June 2023. After fitting the jacket on I realised that there was a defect. I really liked the jacket, was aware that they had limited stock, and was concerned that they would sell out. I therefore purchased another one about 2 hours after the defective jacket was delivered. I proceeded to return the defective jacket to Forever New Canal Walk on Saturday, 1 July 2023. I brought the defect to the attention of the employee at the till named Ameena. I was asked if I had worn the jacket. I advised that I had not worn it. Ameena checked the outside label of the jacket and according to her it had been sown back on. I was told that for this reason I could not receive my money back from the store and would have to wait for a communication from Forever New Online. I received an sms and email from Forever New minutes later that merely confirmed my original purchase. Ameena was extremely condescending with me to the point that I felt as if I was being accused of having worn the jacket, sown the label back on and brought it back for a refund. I am a loyal and longstanding customer of Forever New and have been purchasing from them for years and I quite disappointed by this experience.