Forever New, Access Park branch, Kenilworth, Capetown- Pathetic treatment and Negligence of Staff

<p>t to the Forever New Factory Shop in Access Park in Kenilworth in Capetown yesterday 06/03/2017 and upon entering I noticed that they were having a sale on selected items. My attention was grabbed by a heap of items on a desk with 'R100' sticker. I approached one of the staff member's to confirm that everything on the desk was R100 and she agreed an d said that as they were all damaged items.</p> <p> </p> <p><br />In the heap of Items I found a wallet . It was the 'FIONA WALLET' -model number : SKU: WA059300 </p> <p>COLOUR: PERLISED BLUSH</p> <p>I really liked this item . I found nothing wrong with the item upon inspecting it and then approached a female staff member to inquire as to what is wrong with the item cause I wanted to purchase the Fiona wallet</p> <p>At that moment in time I had two wallets in my hand and The staff member looked at the first wallet and said there is nothing wrong with it and then the next Fiona Wallet and said that it wasn't supposed to be in the heap of damaged goods as it wasn't damaged.</p> <p>I sad nothing to her response and went back to the pile of damaged goods to see if i could find anything else.To my surprise i found the exact same Fiona Wallet in Pearlised blush and decided to purchase it.</p> <p>Upon my arrival at the till point the Female staff member took the Fiona Wallet from me and walked off ,not informing me as to where she was going and for what.She comes back a short while after with another woman who she says is her manager. The manager explains that the item isn't damaged and that if I wish to purchase it then it is going to be charged to me at full price and not R100. She also said that customers leave the goods in the pie and that they as staff members cannot control it which I find ridiculous as staff should not be negligent and should make sure that the store is organised and that every item is exactly where its supposed to be.</p> <p>I was quite startled and I told the manager that there was not one Fiona Wallet in the pile of damaged goods but three. I told her that as a customer if I pick up an item in the damaged pile and approach you to ask of the fault and you tell me it isn't faulty then I understand.As i am not difficult and understand that mistakes happen sometimes.</p> <p>But surely if there are three 'Fiona Wallets' in the damaged goods pile and I choose to purchase one of those three then I should get it at the price it was advertised as , that being 'R100'.</p> <p> </p> <p><br />I was astonished and I made it clear to the manager that had I found that item in the damaged goods pile so therefore I must receive that item at R100.00 .</p> <p> I told the manager that there were three 'Fiona Wallets' in the damaged goods pile priced at R100.00 and that a customer wont leave three f the same item in the damaged goods pile and that i wanted an answer why the pile was not checked and the manager could not provide me with an answer , but kept justifying and blaming other customers for her negligence. </p> <p>That is why I am posting this. To name and shame a brand of clothing I have much loved over the years. I have been treated poorly as a customer and the attitudes of the staff members that approached me were nonchalant and they did not take ownership for their negligence.</p> <p>Advising readers t never shop at Forever New, Access Park, Kenilworth, Capetown as you will surely be disappointed after the service and treatment you will be given. </p> <p>Truly pathetic service. </p>