False Advertising Express Delivery

I placed an order on the 1st of November and selected the express shipping method which cost an additional R95. This option was for delivery within 1-3 working days. Even though my order would have had free economy delivery, I needed the items urgently and thought I would receive it on time.

I am extremely disappointed in the service or rather lack of customer service, as my e-mail queries are still unanswered and no tracking information has been received to date. After this experience I would rather shop elsewhere than deal with Forever New again.