AP
AA P
1 reviews | Active since Mar 2009
26 Mar 2019, 19:54
Extremely poor online shopping experience
I ordered 3 items online on 15 March 2019. I have been unable to track where my order is since then. The landline number does not work. I have emailed twice and it has been escalated to two online managers who have not responded to my emails. I am now out of pocket by just over R800 and will not be able to receive my purchase at the address initially requested.
Their customer service is shocking. I have also contacted the courier company who said the delivery has not even been picked up by them. The lack of communication from forever new is extremely disappointing especially from managers in customer service.
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Replies (2)
Forever New South Africa's replyOfficial
29 Mar 2019, 11:03We appreciate you bringing this matter to our attention and thank you for allowing our online team to resolve this for you. We can confirm that we have since processed the refund and your remaining items are out for delivery.
In the interim, we have raised the complaint with our operations team to ensure their customer service and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
In the interim, we have raised the complaint with our operations team to ensure their customer service and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
Kind regards
The Forever New Team
Forever New South Africa's reply29 Mar 2019, 11:03
Official
We appreciate you bringing this matter to our attention and thank you for allowing our online team to resolve this for you. We can confirm that we have since processed the refund and your remaining items are out for delivery.
In the interim, we have raised the complaint with our operations team to ensure their customer service and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
In the interim, we have raised the complaint with our operations team to ensure their customer service and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
Kind regards
The Forever New Team
AP
AA P's updateReviewer Update
29 Mar 2019, 12:20Thanks to Marcelle at Forever New. She went beyond what is expected of her and sorted out my issue even though it’s not her responsibility.
Marcelle you are a superstar!
AP
AA P's update29 Mar 2019, 12:20
Reviewer Update
Thanks to Marcelle at Forever New. She went beyond what is expected of her and sorted out my issue even though it’s not her responsibility.
Marcelle you are a superstar!