Exchange policy
<p>I am absolutely livid that I can't get a full refund for a dress I bought 2 weeks ago! I was never informed about the 10 day policy in which I can return an item. The dress is still having in the shops (I have seen it in many!) and it is not even a different month so one can't say they have closed the month! I am absolutely livid as I cannot afford to not have this money to throw away! </p>
Along with training, we’ve reiterated our exchange/returns procedure with our store teams to ensure our staff adhere to the policy as well as communicate this effectively to our customers. As a brand, we want to ensure that our operations run smoother to assist our customers more efficiently.
Please accept our sincere apology for the dissatisfaction caused?
The Forever New Team
Along with training, we’ve reiterated our exchange/returns procedure with our store teams to ensure our staff adhere to the policy as well as communicate this effectively to our customers. As a brand, we want to ensure that our operations run smoother to assist our customers more efficiently.
Please accept our sincere apology for the dissatisfaction caused?
The Forever New Team