Excellent customer service

Hi<br> <br> I never go on these forums but I just thought I quickly compliment the excellent service I just received.<br> <br> My husband bought a coat for me in CT two weeks ago and I after just receiving it, I realised that he had bought the incorrect one. I became aware of FN's 10 day exchange policy after he handed me the slip and anxiously called FN Menlyn to enquire whether it would be possible to exchange it for another coat of the same value despite being out of the 10 day period.<br> <br> I was assisted by the most helpful and cheerful sales assistant (Crystal) on the phone who confirmed that they would be able to exchange the coat and sourced the coat I wanted immediately and even ordered another size from Cresta in case the size they had didn't fit. I indicated that I would only be able to get to the store by Friday/Saturday and she happily offered to set it aside till then.<br> <br> This has been one of the best FN experiences I've ever had and as a new customer to the brand, I will definitely be back for more purchases.<br> <br> Thank you Crystal :)