DISGUSTING TREATMENTS

I am writing to express my profound dissatisfaction with the treatment I received during a recent interaction with the customer service team. Unfortunately, I was met with a response that lacked both empathy and understanding for my situation. As a customer, I expect to be treated with respect and compassion, especially when dealing with circumstances that are beyond my control. However, I felt that my concerns were not given the attention they deserved, and the lack of sympathy in the conversation only intensified my frustration. To provide some context, I had planned to attend an event and conference, but due to the devastating loss of my grandmother and my baby’s ongoing health complications ( premature baby has been in and out of the hospital since November last year), along with my own health issues, I have been under immense personal strain. During this time, I made purchases both online and in-store. Given the circumstances of hospital visits and personal challenges, I was unable to stay on top of the refund timeline for the items. I had hoped that I would still be able to attend the event and kept certain items aside for that purpose. However, due to everything that transpired, I was unable to attend the function. Baby’s health issues, combined with my own, and the loss of my grandmother, left me in no position to handle these returns promptly. When I was unable to visit the store myself, I sent someone on my behalf to process the return. However, she was told that the refund could not be processed because the bank card was in my name. I then sent an email to explain my situation, but, unfortunately, I was met with indifference and a lack of care from the team. I believe that, given the extraordinary circumstances I am facing, some understanding and flexibility could have been extended. I am deeply disappointed that the response I received was so dismissive, and I feel that my concerns were not treated with the empathy I would have expected from a company of your standing. I found the treatment disgusting and i will avoid from dealing with this company again.