Disgusting company run by ******* - Don't ever shop there

I have never experience such shocking and disgusting customer service in my entire life. I purchased a dress online, which arrived on 9 March 2021, which first of all, was not the quality I expected for the price I paid. A few weeks later I decided to wear it to an event but when I tried it on, it was too small, so on the 6 April 2021 (less than 30 days from when I received the item) I contacted their customer service department for a return form as the item does not fit.

Now baring in mind that there is nothing wrong with the item, other than it being too small, so you would think that it wouldn't be such a c**** for Forever New to let me return it but no. The item cannot be returned as the order was placed more than 30 days ago... Now hold on, I have only had the item in my possession from 9 March, and decided that on 6 April that it needed to be returned, which is still within the 30 day limit, so what the hell!!! The item has never been worn, other than when I had to try it on. It still has the tags on it.

I am incredibly disgusted with the treatment I have received from the Forever New customer service department in South Africa. I should have the right, as the customer, to return an item, if it does not meet my expectations, and especially if it does not fit. And I should 100% be allowed to return the item if it has not been in my possession for more than 30 days!!!

Forever New South Africa is run by ******* and I would never in my life recommend anyone to order anything online from them, or even walk into one of their shops, as they 100% do not give a damn about the customer or their rights.