Disgusting After Sales Service

The first let down was buying a detective shirt online. I paid R1000 for something that was clearly not quality controlled as the overlocked material was hanging on the outside on two spots on the garment. I was promised a full refund and received a beautiful apology. Had to wait a week for them to actually send a courier to collect the detective item. It's been two weeks since collection and no refund yet. Infact I haven't heard back from Forever New. This is the worst after sales experience I have had with any online company. To think it's been nearly a month now. Disgusting! Forever New has lost a valuable customer.