Disappointing Store

I've such a bad experience at the Pavilion branch and this is the 4th time within a month. Recently relocated to Durban and it's been such a struggle to shop of that store, which is the closest to me. First of all, the customer engagement is of a poor standard and while I've experienced the same thing in Johannesburg stores, it had never compelled me to write a complaint. In the 4 times I've been in that store, not once was I greeted. I need my fix so I continue to shop as annoying as it is. The standard of the store is appalling; garments not hung properly nor sized correctly. Sale items not priced and when you ask team members what the price is they make it evident you're bothering them, meanwhile their items are not priced!! No attendance in the fitting rooms, you have to see yourself in and out! Most times I am there there are team members behind the counter busy with admin and with each other, and just one person assisting on the floor. The service is just mediocre and it's quite disheartening that after my visit today, leaving because I'd had quite enough of it all, I will no longer be shopping at Forever New.

I hope this feedback used as a training opportunity. The standard of Forever has dropped and it continues to deteriorate with the years