1 reviews | Active since Aug 2012
DISAPPOINTED IN YOUR JACKETS
I bought a jacket on Friday at Rosebank Edgars and surprisingly when i wore it on Saturday in the morning i discovered that the jacket was torn and did not even have pockets, this is the second time i have had problems with your jackets. last month i bought another jacket and within a week it was all fluffy.
Thank you for taking the time to reach out to us. We are extremely sorry to hear about the defect you experienced with the jackets. Please make your way to your nearest Forever New store and they will gladly assist you?
We appreciate your feedback and look forward to hearing from you soon.
Kind regards
The Forever New Team
Thank you for taking the time to reach out to us. We are extremely sorry to hear about the defect you experienced with the jackets. Please make your way to your nearest Forever New store and they will gladly assist you?
We appreciate your feedback and look forward to hearing from you soon.
Kind regards
The Forever New Team
We apologise for the delay. Unfortunately, the matter was only brought to our attention yesterday. It's always better to contact us directly at our head office, on ***. We are more than willing to assist our valued customers.
We will gladly offer you an exchange/gift card or refund as we have a have a six (6) months returns policy for defective goods. Whilst the reply has been late, you still fall within the returns policy time frame. All we need from you is proof of purchase, this can be in the form of your original receipt and if you no longer have this available to your convenience, a bank statement will suffice.
Please advise store of purchase and which store you would like to return it to? We will assist by notifying the team accordingly, that you will be making your way to their store. If the item was purchased at Edgars, you will need to return it there. If it was purchased at one of our standalone stores, you're more than welcome to return it at any store closest to you.
We apologise for the delay. Unfortunately, the matter was only brought to our attention yesterday. It's always better to contact us directly at our head office, on ***. We are more than willing to assist our valued customers.
We will gladly offer you an exchange/gift card or refund as we have a have a six (6) months returns policy for defective goods. Whilst the reply has been late, you still fall within the returns policy time frame. All we need from you is proof of purchase, this can be in the form of your original receipt and if you no longer have this available to your convenience, a bank statement will suffice.
Please advise store of purchase and which store you would like to return it to? We will assist by notifying the team accordingly, that you will be making your way to their store. If the item was purchased at Edgars, you will need to return it there. If it was purchased at one of our standalone stores, you're more than welcome to return it at any store closest to you.