Disappointed in forever new online service

I ordered a dress online last week Thursday,on sunday I received a call from the carrier waybill asking me about my adress i told them the adress again which am in saldanha bay ,western cape. Yesterday i received a message from forever new saying i will receive my parcel yesterday,later on I received message from waybill carriers saying my parcel will be delivered yesterday when i checked the message the address was wrong it was addressed to johanesburg i called waybill the operator told me my parcel is in capetown will be delivered today.Today i called in again the other operator told me the parcel is in Gauteng,no 1 called me i had to call around searching for answers. She said the parcel will be delivered next week i mean I ordered this dress to wear it for an event weekend.She said i will receive it tomorrow but i dont trust them anymore.Am so disappointed in forever new never called to check if I received the parcel or send an sms. Disappointed