Disappointed and Annoyed

Whom it may concern<br> <br> I have always been very fond of the Busby brands, but this past week I have experienced such disappointing service. I app**** for an account last week Saturday at the Forever New in Eastgate. I didnt receive feedback, on the status of the application, until I decided to follow up myself. Then the RCS division sends me an sms instructing me to call them, since the are documents missing (Shocked at the fact that I had to call them). Nonetheless I called. Tuesday I received an sms of approval. Wednesday I went to the branch to fetch my card, then I was told to fetch my bank statement, and I did. I then had to wait for close to two hours, to have the card activated. Today I drive to Fourways to purchase shoes that were only available there, only to find that the card is not activated, and I had to send my bank statement again. I called the Forever New branch to find out what is happening and the manager said she will call me back, but she never did. I had to call the customer care center, only to be told that the card is blocked, after being sent from pillar to post. I find this very disappointing, considering the standard of the brands sold by the Busby group.