MD
Monike D
1 reviews | Active since Apr 2015
16 Apr 2015, 14:39
Damaged and used dress
On Sunday I bought a dress, I saw there was foundation on and wanted a different one however it was the last size 8, the gentleman told me to just wash it and it will get out. I wanted to wash it but saw how dirty it was and decided to return it, only today I had the chance to return it and they refused to take it back and the gentleman who helped me has \never seen me before"worst part the hem of the dress is coming out"
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Forever New South Africa's replyOfficial
20 Apr 2015, 12:22Hello Monsies,
Thank you for taking the time to bring this to our attention. As a brand, we strive to provide great customer service along with our quality products.
Sadly, we were unable to source a direct replacement of the dress for you but we are happy that our Forever New ladies in store were able to assist you alternatively with a refund.
Should you require any assistance in the future, please feel free to contact us :)
Kind regards
The Forever New Team
Thank you for taking the time to bring this to our attention. As a brand, we strive to provide great customer service along with our quality products.
Sadly, we were unable to source a direct replacement of the dress for you but we are happy that our Forever New ladies in store were able to assist you alternatively with a refund.
Should you require any assistance in the future, please feel free to contact us :)
Kind regards
The Forever New Team
Forever New South Africa's reply20 Apr 2015, 12:22
Official
Hello Monsies,
Thank you for taking the time to bring this to our attention. As a brand, we strive to provide great customer service along with our quality products.
Sadly, we were unable to source a direct replacement of the dress for you but we are happy that our Forever New ladies in store were able to assist you alternatively with a refund.
Should you require any assistance in the future, please feel free to contact us :)
Kind regards
The Forever New Team
Thank you for taking the time to bring this to our attention. As a brand, we strive to provide great customer service along with our quality products.
Sadly, we were unable to source a direct replacement of the dress for you but we are happy that our Forever New ladies in store were able to assist you alternatively with a refund.
Should you require any assistance in the future, please feel free to contact us :)
Kind regards
The Forever New Team