1 reviews | Active since Jun 2016
Customer complaint
<p>To whom it may concern</p> <p><br />The 8th of June is the day that I was verbally insulted at the forever new store at Bedford centre <br />By the Assistant manager<br />I recall being called a *****,*****,and a skunk , my mother was also included to being referred <br />as a ***** and my mother was not even present at that moment .<br />She (Rachelle) then called the security guards come escort this ***** out of her ****ing store (referring to me).<br />I had asked her (Rachelle) repeat what she had been calling me and she had no problem whatsoever to repeat <br />It was then clear that I have been degraded from being a costumer to every word of insult she had referred me to</p> <p><br />I called the forever new HR department and then called Monya who showed no interest on solving the matter<br />I therefore intend to take this matter further<br />I had been buying most of my garments at that branch for years and I had stopped and opted for the store in Eastgate mall due to Rachelle's attitude towards me<br />Should anyone be interested in solving the matter as I had noticed the lack of professionalism and customer service here are my contact details below.</p> <p>***<br />***</p>
Thank you for taking the time to discuss the complaint with our operations manager. Once again, we are sincerely sorry about the in store experience. As discussed, we are dealing with this incident internally.
Kind regards
The Forever New Team
Thank you for taking the time to discuss the complaint with our operations manager. Once again, we are sincerely sorry about the in store experience. As discussed, we are dealing with this incident internally.
Kind regards
The Forever New Team
