SM
Shabnam M

1 reviews | Active since Sept 2010

07 Jul 2016, 14:44

Class ************** is alive at Forever New

<p>Apparently all the paper bags at Forever New are reserved forcustomers spending "over a certain amount" and for "special items". I'm not excatly sure what that amount is nor what distinguishes "special" item at Forever New from the remaining ****. I guess anything less than R 1 000.00 does not deserve a paper bag. Come on Forever New, treat all your customers the same or face to lose them. </p>

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Replies (1)
Forever New South Africa
Forever New South Africa's reply12 Jul 2016, 14:47
Official

Thank you for taking the time to talk to our area manager - please accept our sincere apology once again?

We have addressed the issue with our ladies in store to ensure this does not happen going forward. We value our customers and will take the necessary steps to improve our customer service and communication.

We hope to see you in store again soon!

The Forever New Team