PM
Paleswa M
1 reviews | Active since Aug 2018
23 Sept 2019, 06:37
bad service at Forever new
I recently bought an item online, after waiting for days with no delivery they sent an email saying the item is out of stalk now it has been over 2 weeks and i still do not have a jacket or my money back and there is no means of contact besides my ignored emails.
Helpful (0)
Replies (1)0
Replies (1)
Forever New South Africa's replyOfficial
07 Oct 2019, 10:12Thank you for allowing our online team to resolve this for you. We can confirm that we have since processed your refund.
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the unpleasant online experience.
Kind regards
The Forever New Team
The Forever New Team
Forever New South Africa's reply07 Oct 2019, 10:12
Official
Thank you for allowing our online team to resolve this for you. We can confirm that we have since processed your refund.
We have gone through a transitional period whereby we've moved over to a new warehousing, logistics and online platform. We have experienced some teething issues along the way which we are working through as swiftly as possible. Forever New strives to provide great customer service, we are sincerely sorry about the unpleasant online experience.
Kind regards
The Forever New Team
The Forever New Team