Bad service

The service from the two ladies at 18:37 was really sad/ bad. I did not expect that from forever new. Firstly I wasn't welcomed when I got into the shop and the one lady was standing by the door. Then i want to pay, i must wait atleast 3 mins before being assisted without being told what's the delay being the only customer in the line. Then I am told fill in your name and number. Their should have apologised first that the systems are offline and that a manual transaction will take place. Why should I ask,why am i giving you my details before being told whats happening.

The ladies attitude as well is very disappointing to say.

This happened at centurion mall.