Bad Quality

I purchased a bag online and encountered a quality issue after two users it began chipping Although the store was kind and offered a refund or exchange, they didn’t have the same bag in stock. So I opted for a refund so I can reorder Unfortunately, the second bag in now exhibiting similar problems if not worse after only two uses The stitch is coming out and material cracking as it I had the bag long time ago I’m so disappointed with the quality’s