SP
Shantel P
1 reviews | Active since Apr 2014
27 Jan 2019, 07:57
Bad online shopping experience!
I purchased some items from the forver new online store in November 2018 and my parcel disappeared. Six weeks after my initial purchase, I was eventually promised a refund. The refund was to be expected in 5 to 10 days working days ... I'm still waiting. It's been 10 days now.
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Forever New South Africa's replyOfficial
25 Mar 2019, 11:23We appreciate you bringing this matter to our attention and thank you for allowing our online manager to resolve this for you. We can confirm that you have since received the full refund.
In the interim, we have raised the complaint with our finance team to ensure their operations and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
In the interim, we have raised the complaint with our finance team to ensure their operations and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
Kind regards
The Forever New Team
Forever New South Africa's reply25 Mar 2019, 11:23
Official
We appreciate you bringing this matter to our attention and thank you for allowing our online manager to resolve this for you. We can confirm that you have since received the full refund.
In the interim, we have raised the complaint with our finance team to ensure their operations and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
In the interim, we have raised the complaint with our finance team to ensure their operations and communications run smoother. Once again, we apologise for the frustration caused and hope to have you visit us online again soon.
Kind regards
The Forever New Team