Bad customer service

I am extremely disappointed with the service from Forever New. I purchased a handbag on 10 December 2025 and returned it on 17 December 2025 in line with their return policy. I was informed that the refund would take up to 14 working days. It has now been over a month, and I still have not received my refund. I have been to the store several times, and each time I am told that they are “investigating the matter,” with no clear feedback or resolution. This experience has been frustrating and unacceptable. Customers should not have to chase a refund for this long, especially after following the correct return process. I expected better customer service and accountability from a brand like Forever New.