1 reviews | Active since Sept 2017
Bad attitude, bad customers service,lack of knowledge and poor knowledge about returns
I had a very bad experience at Cresta forever new I bought a dress on Friday 08th of September and they don't wanna refund me my money back I have all the prove but they telling me that the dress sticks and its foul.I've sent an email to the email address they gave me but the email got sent to their Clearwater branch and a lady by the name of Katlego rep**** and said we must take back the dress but when we get there they told me the lady is from Clearwater and she doesn't get to tell them what to do with what they refund me, mind you the dress is R1300.00 and their attitude stinks, Lerato,Joice and the store manager refused with her name they should be sent for customer training
Customer service is important to us, thank you for your valued feedback and we apologise for the bad experience. We have shared your concerns with our operations team and they have discussed the matter with our Cresta and Clearwater teams. Corrective measures have been put in place to ensure this does not happen again, as well as ongoing customer service training across all our stores.
The Forever New Team
Customer service is important to us, thank you for your valued feedback and we apologise for the bad experience. We have shared your concerns with our operations team and they have discussed the matter with our Cresta and Clearwater teams. Corrective measures have been put in place to ensure this does not happen again, as well as ongoing customer service training across all our stores.
The Forever New Team