Bad

I bought a dress on Tuesday the 3rd and when I got home before my daughter could even wear the dress I discovered the dress was damaged on the side and on the chest area, then when I returned the dress to exchange it i am told they can’t take the dress back that I damaged. How do I buy such an expensive dress and it’s damaged without my daughter even wearing it for her farewell then someone tells me I cannot return it because it’s my responsibility to check the items before leaving the store and its not theirs? I am very disappointed that i spent so much money to buy a dress for my daughter’s farewell and she cannot even wear it cause it is damaged by the customers that fit the dresses and we must now take the fall for it. Worst part of it all they are telling me there is no way I can escalate this because no one is available until Monday. I have been buying my dresses at this shop and not a single one of them told me I must check my items before leaving the store yet the answer I get is that it’s my responsibility? How is it my responsibility if no one tells me that? Why must i go through so much just because I bought the damaged dress at Forever New?